Home :: Shipping and Handling
Shipping and Handling
Who?
Which shipping carrier(s) do you use?
What?
What is a backordered item?
What is the difference between a backordered item and one that just has a long lead time?
What shipping methods do you offer for domestic orders?
What shipping methods do you offer for international orders?
Which items are eligible for FREE shipping?
When?
When will my order ship?
When will my backordered item(s) be shipped?
Where?
Do you ship to DPO/FPO/APO addresses?
Do you ship to Canada?
Do you ship internationally?
Do you ship to Puerto Rico?
Do you ship to US territories (American Samoa, Canal Zone, Guam, Mariana Islands, and the Virgin Islands)?
How?
How will my order be packed?
How much do you charge for shipping?
How can I calculate my shipping costs before placing my order?
How do you handle packages that are returned as undeliverable?
How much do you charge for address corrections?
How much will it cost to import my order into Canada?
How long will it take for my order to arrive once it has shipped?
Why?
Why did I receive only part of my order?
Which shipping carrier(s) do you use?
Effective 21-Apr-2012 at noon ET until midnight (ET) on 23-Apr-2012, all orders will be shipped free via our choice of carrier and method.
What is a backordered item?
As of March 13, 2012, we no longer process backorders. All items available on the website are in-stock and available for shipment according to the Availability on each item's page.
What is the difference between a backordered item and one that just has a long lead time?
As of March 13, 2012, we no longer process backorders and no longer have any items with long lead times. All items available on the website are in-stock and available for shipment according to the Availability on each item's page.
What shipping methods do you offer for domestic orders?
Effective 21-Apr-2012 at noon ET until midnight (ET) on 23-Apr-2012, all orders will be shipped free via our choice of carrier and method.
What shipping methods do you offer for international orders?
Effective 21-Apr-2012 at noon ET, we no longer ship outside the USA.
Which items are eligible for FREE shipping?
Effective 21-Apr-2012 at noon ET until midnight (ET) on 23-Apr-2012, all orders will be shipped free via our choice of carrier and method.
When will my order ship?
As of March 13, 2012, all items available in our online store are in-stock and will ship according to the current Availability on each item's page.
When will my backordered item(s) be shipped?
As of March 13, 2012, we no longer process backorders. All items available on the website are in-stock and available for shipment according to the Availability on each item's page.
Do you ship to DPO/FPO/APO addresses?
Yes, we do! We can ship most of our products to DPO/FPO/APO military addresses. Orders will be shipped through the Postal Service because UPS does not ship to PO Boxes. You will be notified by email if any items in your order cannot be shipped to your DPO/FPO/APO address.
Do you ship to Canada?
Effective 21-Apr-2012 at noon ET, we no longer ship to Canada.
Do you ship internationally?
Effective 21-Apr-2012 at noon ET, we no longer ship to Canada. We do still ship to US territories, and military addresses.
Do you ship to Puerto Rico?
Yes, we do! See our policies for domestic orders.
Do you ship to US territories (American Samoa, Canal Zone, Guam, Mariana Islands, and the Virgin Islands)?
Yes, we do! We can ship most of our products to US territory addresses (see which items have shipping restrictions).
For more information on shipping to US territories, please also see What shipping methods do you offer for international orders? and How much do you charge for shipping?.
How will my order be packed?
We ship most orders in re-used boxes, (from local health food stores or from incoming shipments) or in recycled (post-consumer waste) bubble envelopes. Note that reused boxes may have previously been used for non-vegan products (such as canned wild-caught salmon or organic chicken broth)!
Because it utilizes substantially less energy to reuse than to recycle, we will reuse packing materials whenever possible, rather than buy new, although recycled, materials. In the months after Christmas, many of our orders will be packed with gift-wrapping paper as filler.
Do your part--please reuse and/or recycle the materials used to pack and ship your order! If you do not have a need for them, you may take them to a business that ships packages--most will gladly accept them!
How much do you charge for shipping?
Effective 21-Apr-2012 at noon ET until midnight (ET) on 23-Apr-2012, all orders will be shipped free via our choice of carrier and method.
How can I calculate my shipping costs before placing my order?
Effective 21-Apr-2012 at noon ET until midnight (ET) on 23-Apr-2012, all orders will be shipped free via our choice of carrier and method.
How do you handle packages that are returned as undeliverable?
If your order is returned to us undelivered (i.e. due to an error in your address or if you are not available to accept your package), we will charge you the applicable shipping and handling charges to re-ship your package, plus a $5 returned shipment handling fee.
How much do you charge for address corrections?
If an address correction is necessary (for example, due to an error in your address), we will pass along to you any fee that we are charged by the carrier (for example, UPS typically charges us $10/package for this service, so we would charge you $10/package to correct your address).
How much will it cost to import my order into Canada?
Effective 21-Apr-2012 at noon ET, we no longer ship to Canada.
How long will it take for my order to arrive once it has shipped?
Your order should arrive with 1-14 days after it was placed.
Why did I receive only part of my order?
As of March 13, 2012, all items will ship from our main office in Asheville, NC. We no longer offer drop-shipped items or process backorders. All items in your order will be shipped at the same time.
