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Mattress Shipping Information
Mattress Shipping InformationOur vegan organic cotton mattresses and foundations are shipped by UPS Freight, who provides White Glove inside delivery with two different levels of service. They will call you directly when your order arrives at the nearest terminal to make arrangements for delivery. If you miss your delivery appointment, you will be charged a $50 fee, payable in cash to the Service Technicians at the time of the rescheduled delivery.

Delivery Service Options

Inside Threshold Service

Service Technicians will:
  1. unload the packaged bedding from the truck
  2. carry the bedding packages up a maximum of two flights of stairs prior to the threshold of the residence (after the first two flights $25 per each additional flight is charged)
  3. hand carry the bedding packages and place the wrapped cartons inside the first covered, dry area inside the threshold of the residence
Inside Room & Unpack Service

Service Technicians perform steps 1 and 2 of the above Inside Threshold Services, plus:
  1. place the bedding packages inside the customer's room of choice
  2. unpack and unwrap the bedding and remove the packaging material
  3. spend up to 15 additional minutes performing light assembly of your new bed
Additional Delivery Information

A shipment is a single mattress or foundation, or a twin, full, queen or king set.

UPS Freight will remove your old mattress set for an additional fee of $60, paid at the time of your order.

Urban Delivery Area Surcharges:
  • New York: for shipments to ZIP codes 10000-10499, 11000-11699, add $40
  • Chicago Loop: for shipments to ZIP codes 60601-60606, add $70
UPS Freight does NOT accept claims for "CONCEALED DAMAGE." If you suspect your shipment is damaged, the only way to ensure the claim will be honored is DO NOT SIGN FOR DAMAGED CARTONS! By not accepting delivery of damaged cartons, the claim will be handled by the insurance purchased with a portion of the shipping fee.
Inside Threshold Service
Delivery ZoneTwin MattressTwin SetDouble MattressDouble SetQueen MattressQueen SetKing MattressKing Set
Zone 1$210$210$230$230$230$230$250$250
Zone 2$270$270$280$280$280$280$290$290
Zone 3$280$280$300$300$300$300$310$310
Inside Room & Unpack Service - add $55 to Inside Threshold prices above


Zone Chart
Zone 1Zone 2Zone 3
ALARAZ
CTCOCA
DEFLID
DCKSNV
GALANM
ILMOOR
INMSWA
IAMTWY
KYNE
MEND
MDOK
MASD
MITX
MNUT
NH
NJ
NY
NC
OH
PA
RI
SC
TN
VT
VA
WV
WI
 
Gift Registries
Our Customers Say ...
  • "Customer service is exceptional and very attentive. I was updated on all parts of the ordering process via email messages. Plus, I had chosen a faster, more expensive shipping method (UPS 3 day), but they wrote and told me it was faster and cheaper to send via UPS Ground because of my location. Highly recommend this store and will definitely shop here again!"

    -J. Blair, CA

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